Terms of Service
Terms of Service
Last Updated: July 30, 2026
These Terms of Service explain the rules and conditions that apply when
you access merlino-digital.com, purchase a digital product, request a quotation,
place an order, or use any professional digital service provided by
MERLINO DIGITAL, LLC.
1. Agreement to These Terms
By accessing merlino-digital.com, creating an account, submitting an enquiry,
purchasing a product, or requesting a service, you agree to be bound by
these Terms of Service.
These Terms should be read together with our
Privacy Policy,
Cookie Policy,
Refund & Cancellation Policy,
and
Acceptable Use Policy.
If you do not agree with these Terms, you must not purchase or use our
products or services.
2. About Our Business
MERLINO DIGITAL, LLC provides digital products and professional technology
services through merlino-digital.com.
Our offerings may include website development, WooCommerce resources,
plugin packages, digital templates, workflow automation, data cleanup,
CSV preparation, software configuration, API integration, technical
support, and other related digital solutions.
Unless expressly stated otherwise, our products and services are supplied
electronically and do not include the delivery of physical goods.
3. Eligibility and Authority
You must have the legal capacity to enter into a binding agreement in
your jurisdiction before placing an order.
If you purchase on behalf of a company or another organisation, you
confirm that you have authority to accept these Terms and enter into the
relevant agreement on its behalf.
You are responsible for ensuring that your use of our products and
services complies with the laws and regulations applicable to you and
your business.
4. Customer Accounts and Information
You may be required to provide your name, email address, billing details,
company information, project details, or other information when placing
an order or requesting a service.
All information provided must be accurate, complete, current, and not
misleading. You must update your information if it changes during an
active project or service period.
You are responsible for maintaining the confidentiality of account
credentials, download links, API keys, licence information, and other
access details provided to you.
5. Product and Service Descriptions
We make reasonable efforts to describe our digital products, service
packages, features, compatibility requirements, prices, and included
support accurately.
Product images, demonstrations, portfolio examples, sample layouts, and
service descriptions are provided for general reference. A completed
project may differ where customer requirements, software limitations,
third-party platforms, or technical conditions require changes.
Only the features expressly included in the product page, quotation,
project scope, invoice, or written confirmation form part of the agreed
service.
6. Orders and Contract Formation
Submitting an order through merlino-digital.com constitutes an offer to purchase the
selected product or service.
An order is not considered accepted until payment has been authorised,
required information has been received, and we have issued an order
confirmation or otherwise confirmed that the service will proceed.
We may reject, cancel, or request clarification regarding an order where
the product is unavailable, the price is incorrect, information is
incomplete, payment cannot be verified, or the requested activity presents
legal, technical, security, or operational concerns.
7. Pricing, Currency, and Taxes
Prices are displayed in United States dollars unless another currency is
clearly shown during checkout or in a written quotation.
Prices may be changed at any time, but a change will not normally affect
an order that has already been accepted, except where the price displayed
resulted from an obvious technical or administrative error.
Customers are responsible for applicable taxes, bank fees, currency
conversion fees, international transaction charges, or other charges
imposed by their bank, payment provider, or local authority.
8. Payments and Recurring Plans
Payments may be processed through Stripe, PayPal, or another payment
method displayed during checkout. Payment providers operate under their
own terms and privacy notices.
Full payment is normally required before a digital product is released or
work begins, unless a quotation, invoice, deposit arrangement, or written
agreement states otherwise.
Where a product is clearly described as a monthly or recurring plan, the
selected payment method may be charged at the stated interval until the
plan is cancelled or otherwise ends. Renewal terms and cancellation
options will be displayed before purchase where applicable.
You must not submit a payment dispute or chargeback for a transaction you
recognise without first contacting us and allowing a reasonable
opportunity to review the issue.
9. Digital Product Delivery
Digital products may be supplied through a download link, customer
account, email, licence key, documentation, online access, or another
electronic delivery method.
Delivery times shown on the website are estimates unless expressly agreed
as a fixed deadline. Delivery may be delayed if payment verification,
customer information, technical review, or manual configuration is
required.
You are responsible for providing a valid email address, checking spam or
junk folders, downloading files within any stated access period, and
maintaining your own backup after delivery.
10. Digital Product Licence
Unless a separate licence states otherwise, purchased digital products
are licensed to you on a limited, non-exclusive, non-transferable, and
non-sublicensable basis for your own permitted business or personal use.
Purchasing a digital product does not transfer ownership of the underlying
copyright, source materials, trademarks, software framework, documentation,
or other intellectual property.
You must not resell, redistribute, sublicense, publicly share, copy for
third parties, remove licence controls from, or claim ownership of our
digital products unless we have given written permission.
11. Custom Services and Project Scope
Website development, data processing, API integration, automation,
software configuration, and similar services may require a customised
project scope.
The agreed scope may be recorded in a quotation, invoice, email,
requirements document, order description, or other written confirmation.
Features, pages, integrations, revisions, support, or deliverables not
expressly included in the agreed scope may require a separate quotation
and additional payment.
12. Customer Materials and Responsibilities
You must provide requested content, files, data, product information,
access credentials, technical details, approvals, and feedback within a
reasonable time.
You confirm that you own or have permission to use all text, images,
branding, software, customer data, product data, documents, and other
materials supplied to us.
You are responsible for the accuracy and legality of customer-supplied
information. We are not responsible for errors caused by inaccurate,
incomplete, corrupted, outdated, or unlawfully supplied materials.
Customers should maintain independent backups before providing website,
database, software, or data access.
13. Project Timing, Delays, and Availability
Project timelines are estimates based on the information available when
the project begins.
Delivery may be extended where requirements change, requested information
is delayed, feedback is not provided, third-party services are
unavailable, additional work is requested, or circumstances arise outside
our reasonable control.
If a customer does not provide required materials or responses for an
extended period, we may pause the project, revise the delivery schedule,
close the project, or require a restart fee before work resumes.
14. Revisions and Acceptance
The number of revisions included in a product or service is limited to the
amount stated in the relevant package, quotation, or project agreement.
A revision means a reasonable adjustment to work already completed within
the agreed scope. New features, major redesigns, replacement content,
changed requirements, or additional integrations are not considered
ordinary revisions.
Customers must review delivered work promptly and report material issues
with sufficient detail. Work may be treated as accepted after written
approval, active use, publication, import, deployment, or expiry of a
stated review period.
15. Third-Party Platforms and Integrations
Our products and services may rely on WordPress, WooCommerce, hosting
providers, payment processors, plugins, APIs, software platforms, email
providers, or other third-party services.
Third parties control their own availability, pricing, security,
functionality, updates, licences, terms, and privacy practices. We cannot
guarantee that a third-party platform will remain unchanged or available.
Customers are responsible for third-party subscription fees, domain fees,
hosting charges, premium plugin licences, API usage charges, or other
external costs unless they are expressly included in the agreed price.
16. Support and Communications
Support is provided only for the period, channel, product, and scope
included in the purchased package or written agreement.
Support may include installation guidance, troubleshooting, correction of
confirmed defects, or reasonable assistance with the delivered work.
Support does not automatically include unrelated website repairs,
third-party software issues, new features, customer modifications,
malware removal, hosting administration, or problems caused after
delivery.
We may communicate with you by email, website notice, account message, or
the contact information provided during checkout.
17. Refunds and Cancellations
Because our products are digital and our services may involve immediate
work, refunds and cancellations are handled differently from returns of
physical goods.
Eligibility depends on factors including whether a download or access
link has been supplied, whether a licence has been activated, whether work
has started, and how much of a custom service has been completed.
Customers must contact [email protected] to request
cancellation, correction, or refund assistance. Further conditions are
explained in our
Refund & Cancellation Policy.
Nothing in these Terms excludes any consumer right or remedy that cannot
lawfully be excluded.
18. Intellectual Property
MERLINO DIGITAL, LLC and its licensors retain ownership of all intellectual property
associated with our website, branding, original code, product templates,
plugins, documentation, methods, designs, and digital resources.
For custom projects, ownership and usage rights will follow the applicable
quotation or written agreement. Unless otherwise stated, customer-specific
final deliverables may be used by the customer after all outstanding
payments have been received.
We may retain ownership of reusable code, frameworks, internal tools,
development methods, general templates, technical knowledge, and
pre-existing materials used to create a project.
19. Acceptable Use, Suspension, and Termination
You must not use our website, products, services, APIs, licences, or
project work for unlawful, fraudulent, abusive, infringing, malicious, or
unauthorised purposes.
Detailed restrictions are set out in our
Acceptable Use Policy.
We may refuse service, suspend access, disable a licence or API key, pause
a project, or terminate an agreement where payment is overdue, these Terms
are violated, unlawful conduct is suspected, or continued service creates
a material security or operational risk.
Termination does not remove payment obligations that arose before the
termination date.
20. Disclaimers, Liability, Governing Law, and Contact
We will provide services with reasonable care and skill and will make
reasonable efforts to ensure that digital products materially match their
published descriptions.
Except for rights and liabilities that cannot lawfully be excluded, we do
not guarantee uninterrupted website access, error-free software,
uninterrupted third-party services, specific business results, increased
sales, search rankings, advertising performance, or compatibility with
every device, browser, plugin, platform, or future software version.
To the maximum extent permitted by law, MERLINO DIGITAL, LLC will not be liable for
indirect or consequential loss, loss of profits, loss of opportunity, loss
of expected savings, loss of data, or losses caused by third-party
platforms, customer materials, unauthorised changes, or failure to
maintain backups.
These Terms are governed by the laws applicable in the jurisdiction where
MERLINO DIGITAL, LLC is registered, without depriving consumers of mandatory rights
available under applicable local law.
We may update these Terms to reflect changes to our products, services,
payment methods, legal obligations, or business practices. Updated Terms
will be posted on merlino-digital.com with a revised date.
Questions about these Terms may be sent to:
MERLINO DIGITAL, LLC
2675 N Mayfair Rd, Ste 401, Wauwatosa, WI 53226, US
Email: [email protected]
Phone: +1 (414) 453-2307
Website: merlino-digital.com